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Frequently Asked Questions
- What does BidRx® mean? What is an Rx?
- What exactly is BidRx®?
- How does BidRx® work?
- Do I have to register to use BidRx®?
- How do I register?
- What is a Referral Code?
- Can other users access my information?
- What if I can't read my prescription?
- How do I start an auction for my prescription?
- What is the reservation number that I get from BidRx®?
- What is the Key Code that I get from BidRx®?
- What does the pharmacy need to fill my prescription?
- What is a Similar Product Price Comparison (SPPC)?
- What should I do if a drug on the Similar Product Price Comparison is preferred by me over the prescription I have and I want to try the other drug?
- If my prescriber changes my prescription to one of the drugs on the Similar Product Price Comparison (SPPC) Report, how do I start an auction for this new drug?
- If I need a refill, how do I start a new auction?
- What do you mean by Manufacturer "incentive," "discount," or "coupon"?
- My plan has a "deductible." Will BidRx® record my costs for each prescription and change my cost-share when I satisfy the deductible amount?
- How can my prescriber help me get my prescriptions through the BidRx® system?
- What do the different parts of my prescription mean?
- Do I have to provide Credit Card information or any other personal information when I register or when I start an auction?
- What if I forget my user name and/or password?
- Who has access to the information that I enter online?
- What if I don't have a computer? Can I still use BidRx® for my medications?
- How do I invite an assistant to use BidRx® for me?
- How do I select a pharmacy best suited for me?
- Can I choose Mail Service pharmacies?
- Can I choose Canadian pharmacies?
- Can I choose Internet pharmacies?
- How do I know if I will be getting a generic alternative?
- How will I know if this generic is safe and as effective?
- What do I do if BidRx® identifies a less expensive similar drug?
- Will BidRx® identify Over-The-Counter alternatives if they are available and appropriate for me?
- Can I obtain bids for my Over-The-Counter (OTC) medicines through BidRx®?
- What if I need a "specialty" medication such as an injectable?
- Can I get bids on prescriptions for controlled substances through BidRx®? Are these handled any differently?
- Will I be able to get refills for my controlled substance prescriptions?
- Are there any medications that I cannot obtain through BidRx®?
- How long does the bidding process take?
- What if I need the prescription right away, e.g. asthma drugs, heart medicine, or antibiotics?
- Can I bid on multiple prescriptions at the same time?
- Can I bid on prescriptions for family members (husband, wife, and children)?
- Does it matter if I choose a different pharmacy for each prescription I bid on?
- What if I decide not to accept any of the bids I receive from BidRx®? Am I under any obligation to choose a pharmacy?
- What if another pharmacy is less expensive for a refill? How do I get the refill filled?
- What do I do when there are no more refills authorized for my prescription?
- Can my prescriber's office start an auction on my behalf? How does that work?
- What if I have questions about my medication?
- What if I have a reaction or experience side effects from my medication?
- What options do I have for getting the prescription to my pharmacy? Can I fax or mail the prescription to my local or mail service pharmacy?
- Can I get my medicine delivered to my home?
- What other special services do pharmacies offer?
- How do I pay for the medication?
- Are there other charges for which I will be responsible?
- What if I have a prescription drug plan that covers some of the cost of my medications?
- I am on Medicare. Can I still use BidRx® for my medications? What will I be responsible for paying?
- Will I have to pay for other services such as pharmacist counseling?
What does BidRx® mean? What is an Rx?
BidRx® combines "bids" or "auctions" with prescriptions (Rx is an abbreviation for prescription). BidRx® provides a free, electronic marketplace for instantly obtaining information and competition on drugs, services, incentives, coupons, discounts, and prices from pharmaceutical manufacturers – and getting competitive bids on prescriptions and services from pharmacies. BidRx® includes neighborhood pharmacies plus mail order or Internet pharmacies, specialty pharmacies, and others. The BidRx® secure Internet website links customers with information they need to make more informed choices and creates competition among providers (pharmacies) so better prices and services are available. BidRx® is an open, competitive, and transparent marketplace for prescription drugs.
What exactly is BidRx®?
BidRx® is a proprietary, web-based, confidential system that brings consumers, manufacturers, and pharmacies together in an open, competitive marketplace for prescription drugs. By using BidRx®, consumers and their prescribers learn about other drugs that are similar to the prescribed drug and get instant bids from pharmacies that compete for the privilege of filling prescriptions. Customers see the bids from all bidding pharmacies and choose the pharmacy they prefer, with the services they need and the price that is satisfactory. Through the BidRx® marketplace, consumers get information on prescription options and prices so they can be better consumers. Simply stated, BidRx® is a competitive, electronic marketplace (CEM™) for prescriptions (Rxs).
How does BidRx® work?
BidRx® uses the power of the Internet to create a competitive and transparent marketplace for prescriptions. BidRx® combines two levels of head-to-head competition to get consumers the best value for their money. First, BidRx® enables consumers and prescribers to instantly obtain information on drugs, services, incentives, coupons, discounts, and prices – not only for prescribed drugs but for drugs that are similar to those that are prescribed. Next, BidRx® provides access to pharmacies that compete for the privilege to fill prescriptions and provide valuable services required by consumers. BidRx® includes neighborhood pharmacies plus mail order or Internet pharmacies, specialty pharmacies, and others. The BidRx® secure Internet website links consumers with pharmacies, pharmaceutical manufacturers, prescribers (doctors, dentists, nurse practitioners, physicians assistants, optometrists, podiatrists & other health professionals who can legally prescribe drugs) and payers so the best purchasing decisions can be made every time. BidRx® lowers the cost of prescription drugs by providing an open, competitive, and transparent marketplace.
Do I have to register to use BidRx®?
How do I register?
What is a Referral Code?
What is a Referral Code? A "Referral Code," which you can get from your insurance agent or other referring entity is used by BidRx to track the effectiveness of marketing by us and our partners. A referral code is automatically included if you received a BidRx Membership Card from your employer, insurer or other benefit sponsor and entered the Card information as part of your registration. If you don't have a Referral Code send an email to consumersupport@BidRx.com and request a Code. We'll respond quickly. You then can complete your registration and begin using BidRx.com to save money on prescriptions and pharmacy services.
Can other users access my information?
Without your permission, no one else can access your BidRx® information. That's the reason BidRx requires a unique user ID and password for each customer. Your information is confidential and secure. You can extend a special invitation to your prescriber, another health professional, or other advocate so they can assist you with the BidRx® auction process, but that's up to you. Also, you can print a complete list of the prescriptions purchased through the BidRx® system and show the list to your prescribers and pharmacists so they can better assess potential drug conflicts and interactions.
What if I can't read my prescription?
If you can't read your Rx, call your prescriber's office and get help. It's very important that your prescription is written so you can read it. Even your pharmacist sometimes struggles with illegible writing. Whenever you get a prescription, ask for it to be printed so you can read it. Even better, ask your prescriber to start the BidRx® auction for you. Then, when savings are available from similar, lower cost drugs, you and your prescriber can discuss the alternatives. If a similar, lower cost drug is approved, a new prescription can be written and a new auction started instantly.
Alternatively, you can ask your pharmacist for help reading the prescription or starting the BidRx® auction for you. Other health care personnel like nurses or physician assistants can help, also.
How do I start an auction for my prescription?
Using BidRx® is easy. Log on with your unique user ID and password and click on "Start an Auction" or "Start a Bid." Enter the drug (product) name in the search box or click on a drug from the list. Choose the product, dosage form and strength desired. Then enter the quantity, directions or duration in the required fields. If savings are available from similar drugs, which are shown in the Similar Product Price Comparison Report, you may want to ask your prescriber if a less expensive, similar drug can be used. To see final prices from participating pharmacies, click on the button labeled "Get Instant Bids" below the price. Instantly, all pharmacies in your service area, including mail order pharmacies, bid for your prescription & services. Instant Bids are reported immediately, but pharmacies can lower their bids until the bid time has expired (3 days) or until you click on "Reserve Now." Whenever you are ready – even before the bidding has ended, choose the pharmacy that meets your price and service needs. Bidding stops when you "Confirm" your reservation. At that time, you'll get a completed reservation that reports your prescription, services, contribution provided by your benefit – if any - and final price.
What is the reservation number that I get from BidRx®?
In order to identify your prescription order at the pharmacy you choose, BidRx® sends a reservation number to the pharmacist. It's the same number we send to you. Print the reservation form or copy the Reservation Number and Key Code and bring them to your pharmacist along with your prescription and payment.
What is the Key Code that I get from BidRx®?
The Key Code is needed by the pharmacist to unlock your BidRx® reservation. It's additional security for you so a pharmacist can't mistakenly fill your prescription for someone else. The pharmacist can see reservations on BidRx.com and prepare for filling them, but can't complete your prescription until you present the Key Code and a legal prescription. Also, if another party, like your employer or insurance company, is paying for all or a portion of your prescription, the Key Code allows that payment for the pharmacist to occur.
What does the pharmacy need to fill my prescription?
The pharmacy needs your Reservation Number, Key Code and a legal prescription for the drug you reserved. If you don't have a written prescription from your prescriber, you can have your prescriber fax, telephone or use electronic prescribing to get your prescription to the pharmacy. If the same prescription was filled previously for you at another pharmacy, ask your new pharmacy to call the pharmacy that filled your previous prescription and get a legal copy of that prescription. If allowed by law, a legal copy of the prescription from your previous pharmacy may be all the new pharmacy needs to fill your prescription. Sometimes, a pharmacist will be required to call your prescriber to get approval to fill your prescription. Since laws vary from state to state and drug to drug, rely on your pharmacist to help you learn what you need for your specific drugs. If you resolve these issues with your pharmacy by phone or email in advance of your visit, your prescription may be ready for you when you stop in.
What is a Similar Product Price Comparison (SPPC)?
A "Similar Product Price Comparison Report" is offered by BidRx® to inform you of alternative drugs that are similar to the drug you entered; the report also lists prices for all options. One or more of these drugs may be an appropriate alternative at lower cost. You can discuss these options with your prescriber and make a decision. For example, aspirin, Tylenol®, and ibuprofen can all be used to treat mild to moderate pain; all may work equally well for your headache or fever, but you may prefer one over the others for back pain. For most people – including prescribers – this knowledge is often gained through trial and error. Therefore, if you and your prescriber don't know which drug option works best for you, it may be advantageous to try a low cost drug first. Remember, whenever you change to a different drug, you need a new prescription from your prescriber. If a different drug is chosen, a new auction can be started for that drug. The Similar Product Price Comparison Report is another unique way that BidRx® helps your prescriber and you manage your prescription drug choices and costs.
What should I do if a drug on the Similar Product Price Comparison is preferred by me over the prescription I have and I want to try the other drug?
Whenever a different drug is desired you must get a new prescription from your doctor. The steps you take include: write the drug name, dosage form, strength, quantity, & price on a piece of paper – or print the Similar Product Price Comparison Report. Ask your prescriber if you could get the same results if you changed from the prescription you have (remind her/him what prescription was written for you) to a similar, lower cost drug that you found on the BidRx® website. Tell your prescriber how much money you can save by changing to a similar drug. If your prescriber believes the similar drug may give you the same results, get a new prescription. Alternatively, ask your prescriber to register on BidRx.com, sign-in as your assistant, and start an auction for the drug. When your doctor uses this process and a pharmacy is selected on BidRx.com to fill your prescription, an electronic prescription is automatically sent to the pharmacy with your reservation. Your prescriber can always write a new prescription and fax or call the pharmacy with the new order.
If my prescriber changes my prescription to one of the drugs on the Similar Product Price Comparison (SPPC) Report, how do I start an auction for this new drug?
There are three ways to start an auction for this new drug. They all result in getting you the best price and service to fit your unique needs. One way is to invite your prescriber to register on BidRx.com, accept an invite to be your assistant, log on as your assistant and start a new auction for you. Your prescriber can return to your Similar Product Price Comparison Report, click on the new drug, confirm the prescription details and start a new auction for that drug. The other way is for you to start an auction for this new drug by logging on to BidRx® using your ID and password. Enter all required information including drug name, dosage form, strength, quantity and duration, select the entry drug from the SPPC and continue on through choosing the pharmacy that is the best fit for you. The third way is to "sign in," click on "My BidRx" click on "SPPC Reports" in the top right box titled "BidRx Auctions and Reservations" and choose the Report with the product you need.
If I need a refill, how do I start a new auction?
For a refill, you don't have to enter the drug information again. You can log on to BidRx®, open "My BidRx" tab, and then click on "Completed Reservations." Click on the drug you want and start a new auction. You should always conduct an auction for each prescription you get, even for a refill. Thereby, you are informed about best prices and services from competing pharmacies and you can take advantage of coupons and new drugs from competing manufacturers. Use BidRx® to get the information and competition you need to make better purchasing decisions, every time.
What do you mean by Manufacturer "incentive," "discount," or "coupon"?
Manufacturers occasionally use coupons, discounts or other incentives to make their drugs more affordable. It's similar to a coupon to purchase a particular brand of cereal. When a manufacturer, through a unique relationship with BidRx®, offers an incentive on a product it lowers the price for your prescription. The discount or coupon is automatically applied to the cost of your prescription so you know the "net cost" of the prescription to you. And you don't have to bring a coupon with you to the pharmacy – coupon redemption is processed electronically by BidRx. You pay the lower price and BidRx collects the value of the coupon from the manufacturer and transfers that portion of the cost to the pharmacy.
My plan has a "deductible." Will BidRx® record my costs for each prescription and change my cost-share when I satisfy the deductible amount?
If your plan participates with BidRx®, your deductible information will be stored on the BidRx® system. Each purchase at BidRx® will accumulate toward satisfaction of your deductible and, when reached, your cost will be changed to reflect your new cost-share amount.
How can my prescriber help me get my prescriptions through the BidRx® system?
Your prescriber can register on the BidRx® system in a special section for Prescribers; thereafter, your prescriber should log on using his or her personal ID and password. Your prescriber will need a special invitation code from you to become your assistant on the system and to see your benefit design and other prescriptions. When acting on your behalf your prescriber can enter a prescription, examine the Similar Product Price Comparison Report if available, make necessary changes to your drug therapy and "Get Instant Bids" for you. Either your prescriber or you can choose the pharmacy that meets your price, service & location needs.
What do the different parts of my prescription mean?
Every prescription is made up of several parts: Patient Name & Address, Drug Name, Dosage Form and Strength, Quantity, Directions, Allowed Refills, Substitution Restrictions, Prescriber's Name, Address, Phone Number & Signature. BidRx® guides you through the parts of your prescription so a complete prescription can be submitted for auction. These steps may seem daunting for your first prescription, but will be easily accomplished in a short time. Don't forget to call your prescriber's office or your pharmacy for help, too, especially if your prescriber hasn't written clearly. It's your prescription and you need to understand what it says.
Do I have to provide Credit Card information or any other personal information when I register or when I start an auction?
You do not have to provide any Credit Card information in order to register or start an auction on the BidRx® website. However, some personal contact information like address, phone number, and email, are required. You will be required to pay for your prescription filled by the pharmacy of your choice – and you may choose to give your credit card to them.
What if I forget my user name and/or password?
If you forget your password, proceed to the BidRx® "Log in" page. There you will see a link for "Lost Password". Simply click on the link and follow the instructions on the screen. If you forgot your User ID, please send an email to consumersupport@BidRx.com requesting assistance.
Who has access to the information that I enter online?
Without your permission, no one can access your BidRx® information. That's the reason for a unique user ID and password for each customer. Your information is confidential and secure. Even during the auction process, bidding pharmacies do not have access to any personal information about you. They have access to the drug information contained on prescription you submit for purposes of completing a bid for you, but they don't know anything about you, not even your name. For example, pharmacies see the drug name, strength, and quantity because this information is required to bid on your prescription. They do not see your name, address, or billing information. Once you "Confirm a Reservation" with a specific pharmacy, a final reservation is created for you and the pharmacy. At that time, the pharmacy is provided with your personal identification and contact information in addition to the prescription you ordered. This is provided so the pharmacy can properly and accurately fill your prescription and provide the services you require. You can invite others (prescribers, pharmacists, family, friends, etc.) to help you start the BidRx® auction process, but that's up to you. Also, if you print your list of completed drug auctions from the BidRx® system and show the list to your prescribers and pharmacists, they can better identify and resolve potential drug conflicts and interactions.
What if I don't have a computer? Can I still use BidRx® for my medications?
Since BidRx® is strictly a web-based prescription marketplace for prescriptions, a computer with access to the web is required to participate. A trusted family member or friend may be willing to assist you. You can also ask your prescriber or pharmacist to conduct the auction process on your behalf. This will require that you "invite" them to be your assistant so they can use the BidRx® system on your behalf.
How do I invite an assistant to use BidRx® for me?
Inviting an assistant is easy. Go to www.BidRx.com, sign in using your User ID and Password. From your "My BidRx" page, locate the middle box on the right side labeled "BidRx Profile." Inside the box is an option called "Invite Assistant." Click on that link and note the invitation code generated by the system. By giving the invitation code and date of birth to a trusted advocate, physician, pharmacist, etc., they can act on your behalf to maximize your benefits from BidRx®. Even after you have extended an invitation to someone, you control their access to your BidRx® site and can remove their access at any time, for any reason. For more detailed information, please click on to "How to Use BidRx" at www.BidRx.com.
How do I select a pharmacy best suited for me?
Evaluate which pharmacy meets your needs best. It may be the closest pharmacy, the pharmacy with the lowest bid, the pharmacy that mails your prescription to your home at no additional cost, the pharmacy that provides other valuable services, or any other reason you choose.
Can I choose Mail Service pharmacies?
Yes. The system allows you select Mail Service as one of the options for Pharmacy choices.
Can I choose Canadian pharmacies?
No. Canadian pharmacies are not available to select because it is not legal under U.S. law for Canadian pharmacies to mail prescriptions into the U.S.
Can I choose Internet pharmacies?
Yes. The system lets you select mail order pharmacies as one of the options for Pharmacy choices; Internet pharmacies are the same as mail order pharmacies in the BidRx® system.
How do I know if I will be getting a generic alternative?
You and your prescriber will decide if a generic alternative is appropriate for you. If a generic is acceptable, ask your prescriber to write the generic drug name and enter this when setting up the auction. This will ensure that bids will be for generic products. If you enter the brand name, the system will prompt you if the brand drug is required. If you leave the box unchecked, the BidRx® system asks one more time if it should create the Similar Product Price Comparison (SPPC) showing the brand or generic as the original Rx. Check either box although the generic drug is lower cost. Either way, you can learn about similar drugs and, with your prescriber, select the best drug for your use.
How will I know if this generic is safe and as effective?
You and your prescriber will decide if a generic alternative is appropriate for you. Generally speaking, generics are subject to the same rigorous testing as their brand name counterparts and offer the same therapeutic effect at a lower price. More detailed questions and/or concerns should be directed to your prescriber or pharmacist.
What do I do if BidRx® identifies a less expensive similar drug?
When similar drugs are available, a "Similar Product Price Comparison (SPPC)" report is displayed for you and your prescriber to review. This report identifies drugs that are similar to the prescribed drug and lists the maximum prices any bidding pharmacy can charge you. Click on "Get Instant Bids" to see final prices. You can talk to your prescriber about the appropriateness of similar drug on the SPPC report. When you are sure that your auction is for the drug you and your prescriber decide is best for you, click on "Reserve Now" across from the pharmacy chosen to fill your prescription needs.
Will BidRx® identify Over-The-Counter alternatives if they are available and appropriate for me?
Some over-the-counter (OTC) drugs are listed in the SPPC reports when they are similar options for entered drugs. At this time, only a small number of OTC drugs are available on BidRx®.
Can I obtain bids for my Over-The-Counter (OTC) medicines through BidRx®?
BidRx® can be used to get bids on OTC medications. When Over-The-Counter (OTC) drugs are available on BidRx.com, you can "Get Instant Bids" and "Reserve" them at a bidding pharmacy. BidRx has advised participating pharmacies to require prescriptions for all drugs ordered on BidRx.com – even for OTC drugs – for your safety. Also, some benefit sponsors will cover OTC drugs when prescribed. The SPPC Reports shows which drugs are covered under the benefit design.
What if I need a "specialty" medication such as an injectable?
Specialty medications include, but are not limited to, expensive injectable products such as those drugs used to treat arthritis, multiple sclerosis, cancer, and hepatitis. Often, but not always, these drugs are dispensed by "Specialty Pharmacies" that are uniquely equipped to handle the specialized storage, distribution, and patient support required to assure maximum therapeutic effect and safety. If you have a prescription for one of these drugs, simply enter it as you would any other drug; only those pharmacies that sell your specialty drug will compete for the privilege to provide these medications to you through BidRx®.
Can I get bids on prescriptions for controlled substances through BidRx®? Are these handled any differently?
Prescriptions for controlled substances may be available through BidRx®. Enter the prescription as usual. When participating pharmacies are able to dispense controlled substances through the BidRx® system, you will get bids on those drugs. State laws vary regarding the dispensing and handling of controlled substances. For example, in most states, Schedule II medications, the most tightly controlled drugs, require a written prescription to be presented to the pharmacy prior to dispensing, and electronic transmission may not be allowed (email, fax, etc.). Your prescriber and pharmacist know these rules in your state, so check with them if you have any questions. Once you award the bid to a particular pharmacy, simply bring the prescription with you along with your reservation form provided by BidRx®. If the pharmacy is in a different state, you may wish to send an email to the pharmacy and inquire about special requirements.
Will I be able to get refills for my controlled substance prescriptions?
State laws vary regarding the dispensing and handling of these prescriptions. For most states, refills of Schedule II medications, the most tightly controlled drugs, are not allowed, whereas limited refills are generally allowed for Schedule III through V medications. Your prescriber and pharmacist know the rules in your state, so check with them if you have any questions.
Are there any medications that I cannot obtain through BidRx®?
Presently, bids are available through BidRx® for most prescription drugs and selected Over-The-Counter (non-prescription) drugs. Some drugs that require compounding (e.g. a mixture of drugs requiring preparation by a pharmacist) may also be available through the BidRx® system. All compounded drugs begin with the letters "cmp." The system will inform you when drugs are available or not; rarely will prescription drugs be unavailable through BidRx®.
How long does the bidding process take?
The initial bidding process is completed instantaneously and presented to you immediately. When you wish, you can wait up to 72 hours and learn if competing pharmacies will bid lower prices than those submitted immediately. Alternatively, you can end the auction by clicking on "Reserve Now" and then "Confirm Reservation" to lock in price & services.
What if I need the prescription right away, e.g. asthma drugs, heart medicine, or antibiotics?
If you can't wait very long for your prescription medication, click on "Get Instant Bids," click on "Reserve Now" from the pharmacy of your choice, "Confirm Reservation," print the reservation or write down the Reservation Number and Key Code and go to the pharmacy. Of course, you need to choose a local community pharmacy rather than a mail service pharmacy if you need the medication right away. Finally, you need a legal prescription before the pharmacy can complete your reservation.
Can I bid on multiple prescriptions at the same time?
Yes, but each auction is an individual event on the BidRx® system. So, enter each drug as directed and start the auction. Before selecting the pharmacy to fill that prescription, enter each other drug one at a time and start each auction. You can then print out the results of the pharmacy competition for each drug, compile the service and price data and choose one or more pharmacies to fill your prescriptions. It's your choice, but remember to give your entire prescription record to each pharmacy so they can do a thorough review for potential drug interactions or conflicts. When you invite the pharmacy to be your assistant you give them access to your prescription records for review, advice and counseling.
Can I bid on prescriptions for family members (husband, wife, and children)?
You can bid for another family member as long as you have been invited by that person to access their unique and private BidRx® site. It is important that you protect each member's User ID and Password so unauthorized individuals do not have access to personal health information. BidRx® has created "Invite an Assistant" for just that reason, so any consumer can give another trusted person access to their private site for the purpose of receiving or providing assistance. For more information, see the Question "How to Invite an Assistant."
Does it matter if I choose a different pharmacy for each prescription I bid on?
You can choose a different pharmacy for each prescription if you choose. Many people choose one pharmacy that provides consistent, convenient service and competitive bids. Because of competition for your prescriptions through BidRx.com, it's very likely that lower prices and better services will be offered. With BidRx®, you choose which pharmacy fills your prescription(s). Regardless of your decision, it is very important that your prescriber(s) and pharmacist(s) know all the medications you are currently taking in order to avoid potentially harmful drug interactions and drug conflicts. Access to a record of all your prescriptions is critical for pharmacists and physicians to best care for you, but it is your choice to use one or more pharmacies to fill your Rxs.
What if I decide not to accept any of the bids I receive from BidRx®? Am I under any obligation to choose a pharmacy?
No, you are under no obligation to choose a pharmacy once you have clicked on "Get Instant Bids." You can "Cancel Auction" if desired or wait 3 days and the system will terminate the auction. Even if you click on "Reserve Now" you are not obligated to get your Rx filled. Only when you "Confirm Reservation" does the pharmacy learn about your needs and choices. They may contact you and ask if you need assistance. Ultimately, you are in control of your purchasing decisions.
What if another pharmacy is less expensive for a refill? How do I get the refill filled?
Go through the auction process like any prescription. Present your reservation number and key code to the new winning pharmacy, as you would normally do for a new prescription. Ask pharmacist at the new pharmacy to initiate a transfer of your prescription from the pharmacy that filled the prescription last time. State laws vary regarding the transfer of prescriptions, and in some states or for certain drugs, the pharmacist may be required to contact your prescriber for approval to fill your medication. Pharmacists know the laws in your state, so rely on them for this information. It may be helpful to contact your pharmacist by phone or email prior to visiting the pharmacy, so your prescription is ready when you arrive.
What do I do when there are no more refills authorized for my prescription?
From "My BidRx," open the link labeled "Completed Reservations." Click on the drug you want refilled and click on "Start a New Auction." Once you have reserved the prescription at a pharmacy, you can contact your prescriber's office and ask them to call in a prescription to that pharmacy, or you can contact the pharmacist to place a call to your prescriber and get a new prescription for you.
Can my prescriber's office start an auction on my behalf? How does that work?
Your prescriber can register on the BidRx® system in a special section for Prescribers; thereafter, your prescriber should log on using his or her personal ID and password. When you have invited your prescriber to be an assistant for you, he or she will have access to your confidential and private information and can start and complete auctions on your behalf. When acting as your proxy, your prescriber can enter the product name, dosage form, strength, and prescription details, examine a "Similar Product Price Comparison" report, if available, select the final drug therapy, and start a BidRx® auction for you. Finally, either your prescriber or you can choose the pharmacy that meets your price, service & location needs. BidRx® recommends that all these choices meet your specific needs so you stay in control.
What if I have questions about my medication?
BidRx® offers direct links to an independent source of information for each drug – and to the manufacturer if the pharmaceutical company wants to offer information. Click on these links and get immediate access to information you need. In addition, you can ask your pharmacist or prescriber to answer any questions about your medications. When your prescriber orders a medication for you, ask for information. Also, when you pick up your prescription at the pharmacy ask questions at that time. If using a mail-service pharmacy, you can usually reach a pharmacist by calling that pharmacy's customer service phone line or via email.
What if I have a reaction or experience side effects from my medication?
Contact your prescriber or pharmacist immediately if you are experiencing any unusual reaction or unpleasant side effects from your medication. Some side effects can be relatively mild and disappear over time, but others can be much more serious and require you to stop taking the medication. Only your prescriber or pharmacist can help you understand the nature of your particular reaction or side effect and provide direction for the best course of action.
What options do I have for getting the prescription to my pharmacy? Can I fax or mail the prescription to my local or mail service pharmacy?
You can present a written, original copy of the prescription directly to your pharmacy, or you can mail it to your pharmacy. State laws vary regarding electronic delivery of prescription information. Most states now allow a facsimile (e.g. fax) copy as a legally acceptable prescription, but it depends on the type of drug. For example, some controlled substances may still require a hand-written prescription by your prescriber. Your prescriber and pharmacist know the laws in your state, so rely on them to provide you with a legally acceptable format for your prescriptions.
Can I get my medicine delivered to my home?
Yes! You can select a mail order pharmacy that will mail or ship your prescription to your home. Alternatively, you can choose a local pharmacy that can deliver directly to your home. When getting instant bids from pharmacies, click on the tabs labeled "All", "U.S. Retail" or "U.S. Mail Order" to differentiate pharmacies by type. Then choose the pharmacy that best meets your needs.
What other special services do pharmacies offer?
Many pharmacies offer additional services beyond just filling your prescription. These may include convenience services such as customer convenience (24-hour service, home delivery, and drive-up windows), drug therapy counseling, disease screening, disease management, compliance packaging, and long-term care packaging. Some of these services are free of charge while others may carry a fee. Either way, you choose those services that are important to you. All available services from pharmacies are listed on the BidRx® system. Click on "Resources" to learn about special services and the services that pharmacies offer. Click on any service to read its definition.
How do I pay for the medication?
If using a community pharmacy, you will generally pay for the prescription when you pick it up. If your medications are covered through a prescription drug plan, you may only be responsible for some portion of the prescription expense. If using a mail service or Internet pharmacy, you will generally be asked to provide credit card information or send a check in the mail. Your reservation on BidRx.com shows exactly what payment is required by you and what payments, if any, are made by your benefit sponsor. At this time, you cannot make a payment for your cost-share through the BidRx® system.
Are there other charges for which I will be responsible?
You are responsible for the co-payment, co-insurance, or total payment for the drug as shown on BidRx.com when you complete a reservation.
What if I have a prescription drug plan that covers some of the cost of my medications?
If your benefit sponsor has contracted with BidRx® to provide your drug benefit, you will get a BidRx® Membership Card. Enter the membership information on the registration page for that purpose. Thereafter, the system will automatically calculate what portion of the cost of the prescription you must pay, if any, and what portion your benefit sponsor will pay. Both amounts are printed on your reservation form. The pharmacy will collect your portion when you get your prescription; BidRx® will collect the amount paid by your benefit sponsor and pay the pharmacy.
I am on Medicare. Can I still use BidRx® for my medications? What will I be responsible for paying?
The new Medicare Part D plan pays all or a portion of some prescriptions for eligible beneficiaries. Medicare eligible persons that do not participate in Medicare Part D and who pay cash for their prescriptions also can use BidRx®. For them, BidRx may be the best service for buying drugs. Also, the special Similar Product Price Comparison Report on BidRx.com gives valuable information on drug prices that can help Medicare Part D members save money. Part D enrollees can call their insurer and ask about using BidRx® for prescription purchases and submitting receipts for reimbursement or for credit toward the deductible. All consumers using BidRx.com get the benefit of head-to-head competition among manufacturers and among pharmacies. Transparent competition is the best way to learn about prescription options and low prices.
Will I have to pay for other services such as pharmacist counseling?
Many pharmacies offer additional services beyond just filling your prescription. Some of these services are free of charge while others may cost money. Click on the "Resources" link at the top of any page and learn about special services offered by participating pharmacies and the prices they charge.